SUPPORT

SUPPORT


SUPPORT

SYSTEM MAINTENCE

NETCARE

When dealing with technical support issues, we have seen various problems: large number of our clients use End-of-Life (EoL) eqipment for which cannot get any warranty and/or technical support; in many cases, technical support is extremely expensive if provided by the manufacturer; in some part of the world clients even cannot receive any support because of their geographical location.

Network Manager has a unique answer – NET.Care service which guarantees the warranty extension and quick replacement of purchased pieces of hardware, no matter if they are EoL or not. Our team of certified engineers can offer technical support by different models:

NET.CARE NBD

HARDWARE REPLACEMENT
Guaranteed next-business-day delivery

INVENTORY LOCATION
Network Manager distribution center
(EU/Hong Kong)

TECHNICAL SUPPORT ACCESS
8 hours, 5 working days
(Monday– Friday, 08:00 a.m to 4:00 p.m.)

NET.CARE 4H

HARDWARE REPLACEMENT
Guaranteed 4-hour delivery

INVENTORY LOCATION
Network Manager warehouse
(customs cleared)

TECHNICAL SUPPORT ACCESS
24 hours, 7 working days

NET.CARE SP

HARDWARE REPLACEMENT
A spare is onsite at your location and is available immediately

INVENTORY LOCATION
NetCare user locations

TECHNICAL SUPPORT ACCESS
24 hours, 7 working days

REFURBISHED EQUIPMENT


refurbished

Refurbishment represents the process of renovation of pre-used devices resulting in bringing them to technical and visual status almost identical to status of brand new pieces of equipment. The main difference between refurbished and used products is that refurbished products have been tested and verified to function properly, and are thus free of defects, while used products may or may not be defective. 

Refurbishment is ecologically friendly and cost-effective procedure – life span of existing devices is prolonged with no adverse effect on their functionality or reliability. This is very important not only because the electronic equipment is expensive, but also because this is the way the electronic waste is reduced. That is why this branch of industry is commonly called „GreenIT“.  

warr2

The process of refurbishment is divided into several phases. Upon the arrival of a pre-owned device, a detailed technical inspection is performed in order to evaluate its condition and define concrete steps that will make it function and appear identical to a new one. After the repairs have been performed, device’s factory settings are restored, while the proprietary software (operating system) is left unchanged. Upon finishing this phase, device is returned to testing facility again for final certification. All refurbished devices are under warranty that is no shorter than 2 years.